As we say goodbye to 2023, we take great pleasure in reflecting on a truly extraordinary year. Driven by growth, strategic partnerships, and industry acknowledgment, OC joyfully embraces the accomplishments of the past year while looking forward with optimism and pride.
This year, OC achieved a significant milestone, selling over 1100 properties, amounting to nearly $1.09 billion in property value. The devoted OC team conducted 6623 open inspections, drawing in around 46000 attendees. Meanwhile, our Property Management team expertly oversaw over 2000 properties, maintaining an outstanding customer satisfaction rating of 4.6/5.
The OC Projects team celebrated the remarkable sell-out of Otto Townhomes and Coast Henley Beach South, further solidifying trust in our brand. This success was accompanied by the addition of exciting new projects to our portfolio, including The Osmond, Verde in Athelstone, Rose Park Apartments, and 8+ confidential projects in the pipeline.
2023 also marked the inauguration of our new headquarters in Eastwood, providing an innovative workspace for our expanding team. To broaden our reach and enhance client services, OC strategically acquired boutique agencies such as Timms Real Estate, Bayly Real Estate, Elders Real Estate Glenelg, and Elite Real Estate Acquisition. These acquisitions not only expanded our footprint but also brought on board industry experts, reinforcing our commitment to excellence.
At OC, we believe in cultivating a positive work environment that encourages individual growth. In the past year, we initiated the OC PM cadetship program, established clear career pathways, revamped our sales leadership model, introduced employee health benefits, and continued to provide industry-leading training and resources. These initiatives resulted in an impressive employee retention rate of 99% and a staff engagement level of 89%.
The dedication of the OC team was recognised through numerous accolades, including a 4.9/5 rating on Rate My Agent, a 4.6/5 rating on Google Reviews, and a perfect 5/5 rating on Realestate.com.au.
We were honoured as:
- AREA 2022 Top Residential Agency of the Year
- REB 2023 The Social & Community Service Program of the Year
- REB 2023 Major Independent of the Year – FINALIST
- REISA 2023 Community Service
- REISA 2023 Residential Agency – SILVER
- REISA 2023 Property Management Agency – BRONZE
- REB Australia’s Top 50 Sales Office
Beyond business success, OC remains dedicated to supporting the community. Throughout the year, we contributed to various initiatives, including Sarcoma & Bone Cancer Research, Share the Dignity, Vinnies CEO Sleepout, Soup & Sleep, and the Hutt St Centre’s Walk a Mile campaign. We take pride in playing a role in making a positive impact on the lives of those around us. Discover more details in our Community Wrap.
As we draw the curtain on 2023, Ouwens Casserly Real Estate stands ready to face the challenges and opportunities that the future holds. Our commitment to delivering exceptional services, fostering growth, and supporting both clients and team members remains steadfast. The numerous achievements of the past year stand as a testament to the dedication and hard work of the entire OC family.
This festive season, we extend our warmest wishes to you and your loved ones. May it be a merry, safe, and a joyous time. Thank you for being part of the OC journey in 2023, and we eagerly anticipate serving you and the community in the coming year.